At Turkish Natural, we strive to provide the best shipping experience to our customers worldwide. Below are the key details of our shipping policy:
1. Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. In case of a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and shipping method chosen. Estimated delivery times:
- Domestic (Turkey): 2-5 business days
- International: 7-21 business days
Please note that these are estimated delivery times, and actual delivery may take longer due to customs delays or other unforeseen circumstances.
3. Shipping Methods
We offer the following shipping options:
- Standard Shipping
- Express Shipping (where available)
During checkout, you will be able to choose your preferred shipping method.
4. Customs, Duties, and Taxes
Turkish Natural is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Tracking Your Order
Once your order has been shipped, you will receive an email notification with a tracking number. You can track your shipment using the link provided.
6. Shipping Restrictions
We currently ship to most countries worldwide. However, some restrictions may apply due to local regulations. If we cannot ship to your location, we will notify you immediately.
7. Lost or Damaged Items
Turkish Natural is not liable for any products lost or damaged during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Ensure you save all packaging materials and damaged goods before filing a claim.
8. Contact Us
If you have any questions regarding our shipping policy, feel free to contact us at:
- Email: info@turkishnatural.com